Shipping policy

Here you can find out how your order from TheKeyStore Switzerland will reach you. The delivery method and delivery time for the product or variant you order are decisive.

1. Digital delivery by email (ESD)

ESD stands for Electronic Software Distribution and means digital delivery. Your product key and the download and installation information provided are sent to the email address given when you order. No USB stick or DVD is shipped with an ESD variant.

2. Delivery time

The delivery time stated for the product or selected variant applies. Digitally available products may be delivered automatically once the order and payment have been processed successfully. However, a digital order does not always mean immediate delivery.

3. Advance payment and manual checks

For advance payments, processing begins once your payment has been received and matched to your order. Bank processing times and necessary manual payment or security checks may delay delivery. We will inform you of significant delays that become apparent. Please contact us if the stated delivery time has passed.

4. USB sticks and DVDs

If you order a corresponding product variant, you will receive the physical medium described in that variant. Check the selected language, version and delivery method. Immediate digital delivery of an ESD variant does not automatically apply to a variant sent by post.

5. Delivery by Swiss Post

We send physical products by Swiss Post to the delivery address provided with your order. Please check this address before completing your order. The delivery time stated for the product applies; a particular daily cut-off time or postal service is only promised if expressly stated in the specific offer.

6. Delivery area

Our delivery area comprises Switzerland and the Principality of Liechtenstein. As a general rule, we do not currently deliver to other countries. If your address within our delivery area cannot be selected at checkout, please contact us before placing an order. Do not enter a different country to bypass the selection.

7. Delivery charges

Digital delivery by email and standard shipping of physical products within our delivery area are free of charge. Additional services you expressly select are only charged if their costs are displayed before you place your binding order. Return shipping costs are covered separately in our Withdrawal & Returns Policy.

8. Have you not received your order?

• For a digital order, check your spam or junk folder and the email address you provided.
• Check the delivery time for your variant and whether your payment has been completed or, for advance payment, received.
• For a physical order, check the delivery address and any available delivery information.
• If your order is still missing after the stated delivery time, email info@thekeystore.ch with your order number. We will check the shipment or digital delivery.

9. Returns and technical problems

You can find the conditions for returns, withdrawal and refunds in our Withdrawal & Returns Policy. Our support team can help if a product key does not work. The activation guarantee and your rights concerning defects are set out in the Terms and Conditions.

Contact: Everix GmbH, TheKeyStore Switzerland, Cheerstrasse 13i, 6014 Luzern, Switzerland; info@thekeystore.ch; +41 75 577 99 99.